Delete Your DRIVE DOC Account

1. Make sure you are sending the request from the email address associated with your DRIVE DOC account.
2. Tap the button above to open your email app, or manually email drivedoc@robmccowan.com with the subject Drive Doc Account Deletion Request.
3. We will verify the request and permanently delete your account and data.

You can also delete your account from inside DRIVE DOC by going to Profile or Settings → Account → Delete Account.

When a verified account-deletion request is completed, we permanently delete all account-linked DRIVE DOC data, including:

• Account and authentication information
• User profile information
• Saved vehicles and vehicle details
• Diagnostic history
• Warning-light analyses
• Visual scan records and uploaded vehicle photos
• Repair quote analyses
• Saved questions, results, and account preferences
• Other personal data directly associated with the account

DRIVE DOC may retain limited information only when required for legal, security, fraud-prevention, dispute-resolution, or regulatory purposes. Any retained information will be restricted to the required purpose and retained only for the necessary period. Non-identifiable aggregated analytics that can no longer be connected to your account may remain. Backup copies may remain temporarily until they are automatically overwritten or securely removed.

Read our Privacy Policy for more detail.

Deleting your DRIVE DOC account does not automatically cancel a subscription billed through Google Play or Apple. Cancel the subscription through the applicable app-store subscription settings. Account deletion is still allowed even if a subscription remains active.